FAQ

Our full lace wigs are all hand made with a lace cap. They are manufactured with thin lace sewn on top of the cap. Individual hairs are then sewn onto the thin lace. Each lace wig has lace all around the unit which will need to be cut prior to securing the wig to your head. You will need to cut along the hairline around your entire head. By doing so, you will be able to wear your hair anyway you like. You can even style ponytails, updos, etc. Once the wig is successfully applied, it will appear that all the hair is growing directly from your head!

Lace front wig is hand-made with lace front cap & machine weft at back.
Lace front wigs are manufactured with a thin lace that extends from ear to ear across the hairline. When you receive the wig, the lace will be quite long in the front. Cut and style according to your preference, as you will need to apply adhesive along the front of the wig. Once the wig is applied, you will still have a full wig with a very natural appearance

There are Two ways to tell the difference between human hair and synthetic hair.

Burn

Human hair does not burn easily and will curl when put close to fire. Synthetic hair has the opposite effect. Synthetic hair has a plastic smell, while human hair smells just like your own natural hair. After burning, human hair will turn to ash while synthetic hair melts into a sticky ball.

Colour and style

Detangling the hair before straightening is vital. You need to comb the hair smoothly and then slowly straighten it with your flat iron. When the hair was totally straightened, it will go back to curly if you wash it.

The Proper Way To Detangle The Curly Unit:

What you will need is rat-tail comb, spray bottle and hair conditioner
1. Separate your hair into sections
2. Grab each section in the middle and you want to smooth the bottom hair first by using the pointed end of the rat tail comb. DO NOT USE THE FRONT PART OF THE COMB.
3. Then you want to smooth the whole section from the root to the very end by using the pointed end of the comb. That way, the frizz would be easily detangled.
4. After the smooth job is done, don’t forget to fix it and spray your hair with the conditioner mist. Then there you have a beautiful puffy curly unit.

The Wrong Way To Detangle The Curly Unit:

Don’t Use a Brush: You don’t want to use brush to comb your curly hair unit. With the brush, you can accidentally pull out hairs.
*TIP: Don’t use a wide tooth comb on dry hair. A very wide tooth comb should be used only on damp hair or you may accidentally pull some hairs out.

Step 1. Wet Hair
Step 2. Apply Leave-in
Step 3. Add mousse (Separate & Smooth the hair)
Step 4. Apply Gel. Repeat Steps: WATER, Leave-in, Mousse (Optional), Gel (Optional)
Step 5. Diffuse hair (on low heat)

Yes, you can wear your lace wig when swimming.However if you have used an adhesive, make sure that it is water proof.

However, your hair may be damaged by chlorine and salt water and these damages cannot be repaired. So, it is suggested not to make your expensive lace wig touched with chlorine or salt water. If you suggest to do this, you should make sure that the hair will be washed and deep conditioned once after your swimming.

1. Comb through your bob.
2. Use a volumising lotion if you have fine hair, if you have thick or hair with a lot of volume, use a small amount of L’Oréal Kérastase Aqua-Oleum to your mid-length and ends.
3. Flat iron the hair all the way down and for the hair at the back, you want to leave 1-3 inches at the bottom to curl them up to your neck direction.

4. To hold the style and create shine, use a light hair spray or shine spray, such as Tigi Head Rush

Start off by parting the bang into 3-4 sections. Use the curling wand (about 32mm) to roll each section at medium heat and let the curls sit on your head for a few seconds before you release them.

Tools you need: a paddle brush or a comb, bobby pins, and a hair tie.
1. Pull your hair back into a high ponytail as high on your head as you can make it. Make it as slick as possible, tying all the loose hairs in the elastic hair tie. If your hair is very thick or long, you should probably use two hair bands.
2. Use the bobby pins to secure the ear flaps.
3. Twist the hair into a circular shape around the elastic.
4. Secure the knot with hairpins. Begin from the base of the bun to keep it solidly in place. Then pin in any loose ends that won’t sit in the bun of their own accord.

Here is an easy way to trim your bangs at home:
1. Visualize where you would like your bangs to hang and gather the desired bang hair to a point in the center of your face.
2. Twist the hair around 2 to 3 times.

• All stock order information can be freely changed and cancelled within 24 hours;Once beyond that time,some handling fee will be charged.
• All custom orders can change detailed information and be cancelled freely within 48 hours once placing the custom order.
• A 10% handling fee will be deducted off the total for the change or cancellation of custom wigs after 48 hours.

The goal at Glam Elegance is creating high-quality full lace human wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.
Below are the details:
We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.

• Please within 7 days once received.
  (Beyond 7 business days, we do not offer free exchange or free return service)
  (Please maintain contact during this period)
• All wigs except for cap construction and cap size can be freely exchanged
  (In the event the customer made an error in choosing cap construction or cap size,
  we may charge a restocking and handling fee.)
• Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
• We only provide one -time complimentary exchange service, a restocking and handling fee will be charged for the second exchange.
• Clearance wigs are not eligible for return or exchange.

Step 1

Please contact our Glam Elegance service representatives within 7 days of receipt of your wig.
Email: sales@glamelegance.co.za
Please indicate the reason or reasons you want to exchange or return your wig and please attach any applicable pictures.

Step 2

Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorised, our customer service will send you a Return & Exchange address for you to send your unit to.

Step 3

Please ship wig back to the address we provide you, please include the order number. You’re also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
Please email us the tracking number to sales@glamelegance.co.za after you have shipped your package.